Your job here is simple: if something worries you about a person you care for, log it — big or small. It takes under a minute and it makes sure nothing slips through.
What's in this guide
1. Log a safeguarding concern
The main thing you'll do. Use it whenever something worries you about a person you support.
- Tap Report Concern at the top.
- Choose Service User Concern (about a person you care for) or General Concern (anything else).
- Pick the person from your list of assigned service users (or search for them by name).
- Choose the category (the kind of concern), then say how you know about it.
- Choose the severity — how serious it is.
- Say where and when it happened.
- Describe what you saw or heard — stick to the facts, in your own words.
- Add any immediate action you took (if any).
- Who do you want this concern allocated to? NEW — type the person who should pick it up and deal with it (e.g. your manager or care coordinator). Leave it blank if you're not sure.
- Add photos if they help (optional).
- Tap Submit Concern. Done.
💡 If in doubt, report it. It's always better to log a small thing than to miss a big one.
▶ Watch the video
2. Speak Up — raise something anonymously
For a worry about a colleague, the workplace, or anything you'd rather raise without giving your name.
- Tap Speak Up at the top.
- Choose the category and describe your concern.
- Who do you want this allocated to? NEW — type who you'd like to pick it up, or leave blank.
- Your name is optional — leave it blank to stay completely anonymous.
- Tick the box if you'd like to be contacted, and add an email. Otherwise, send it anonymously.
- Tap Submit Report.
💡 Adding your name (or not) makes no difference to how seriously your concern is taken.
▶ Watch the video
3. Put the app on your phone
So it's one tap from your home screen, like any other app — no app store needed.
- Open the menu (the ☰ lines, top right).
- Tap 📱 Install App.
- Confirm when your phone asks. The SafeguardingUK icon appears on your home screen.
4. What happens after you report
You don't have to chase anything — once it's logged, it's in the system.
- Your concern goes straight to your managers, who can see it right away.
- If you said who it's allocated to, that's shown clearly so the right person knows it's theirs to deal with.
- A manager reviews it, decides how serious it is, and takes it from there.
- You can always open your own reports to see what you've logged.